PS
Phee S

1 reviews | Active since May 2018

23 May 2018, 09:27

Shocking service - Farouk

I recently opened up a Capitec account in addition to my Absa account someone at Capitec thought its okay to take it into their own hands to change my debit order details to the Capitec account without my authority??? Please explain how this is done without client consent and secondly *** is going to be done about this as these debit orders are supposed to go off on the 25th of May???

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Replies (2)
Capitec Bank
Capitec Bank's reply23 May 2018, 12:25
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply24 May 2018, 09:55
Official

Hi Philene

Thank you for providing us with an opportunity to investigate you matter.

The branch whom assisted you confirmed to have made contact with you and therefore your matter is confirmed to be resolved.

Kind regards

DonoriqueWessels

Complaint Management Department

Best regards,