SHOCKING SERVICE DELIVERY - CAPITEC BANK

I just had the most horrifying experience at both Capitec banks in Durban Road, Bellville. Not only does it look like the consultants missed their afternoon nap, but I have NEVER experienced more *********** service delivery! To change my address, I HAVE to go through the torture of going into the bank to change my details and then the only thing I have is a signed lease agreement. Get it certified at the police station in Bellville, signed on EVERY page by the officer and only stamped on the second page as there was only enough space on that specific page!

Needless to say that the sleepy consultant couldn't assist me! If this is what you call customer service, then I will be making an urgent effort to change banks!