RM
Ross M
1 reviews | Active since Aug 2012
23 Jun 2022, 10:33
Shocking Service
I did a withdrawal attempt at Stanbic ATM Borrowdale. I have sent a letter from the bank manager to prove that cash wasn't dispensed, I have sent numerous emails and all I get as a response is to rate this agent's service yet no one has responded to any of my emails.
I was told the money would be reversed back into my account within 30 days, it is now 30 days. I want this rectified before the closing of business today, I don't know why I need to beg for money to be reimbursed to me that was never withdrawn.
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Replies (2)
Capitec Bank's replyOfficial
23 Jun 2022, 10:44Good day Ross
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply23 Jun 2022, 10:44
Official
Good day Ross
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
RM
Ross M's updateReviewer Update
24 Jun 2022, 14:29I still have yet to receive a call or even have any feedback. your service is absolutely shocking, please note if this is not rectified in 48 hours I will be taking my banking elsewhere.
RM
Ross M's update24 Jun 2022, 14:29
Reviewer Update
I still have yet to receive a call or even have any feedback. your service is absolutely shocking, please note if this is not rectified in 48 hours I will be taking my banking elsewhere.