1 reviews | Active since Nov 2009
Shocking service ..
I am very frustrated with capitec. I was debited on the 25 November for my monthly installment for my revolving credit. To date my installment is not reflecting and I have received an sms to say that the account is in arrears. Yesterday I received another sms to say thank you for the PARTIAL payment and that the life policy is not active as I never made the full payment. Capitec deducted the full payment so makes no sense. I have phoned their call center and received so many excuses but no one could tell me what was happening. Is this the black friiday special from capitec?????? Where they take your money but just keep it and don't allocate it anywhere????? Really shocking and disgusting. I would like a response today as to where my money has gone too!!!!
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank