Shocking Service

On 19 April 2018, I received a call from your contact centre regarding a sim swap that was processed on my number.

I advised I had not requested the sim swap and that it should not go through, needless to say a few minutes later my phone stopped working.

I had heard of bank accounts been hacked this way, and I immediately checked my bank APP, and realised that R3000 was withdrawn from my account.

I immediately alerted the Capitec bank and lodged a ***** query with them.

I have now disabled all forms of banking “privileges”, which is to say the least, an inconvenience, as I’ve now resorted to primitive banking methods.

I do not have sms banking or internet banking anymore.

After eight days, the bank contacted me advising that I must have compromised my banking information which allowed for the ***** to take place.

This is not true, and it’s an insult to my intelligence for them to insinuate such.

If this is the angle Capitec is using to argue their case, I’d like to advise that no OTP’s were generated, which is a security measure put in place by banks, and as such their case is both baseless and *********.