Shocking service

After I lost my job previous year in June,with my Provident fund I managed to Seattle one of two loans with CAPITAC and I was left with +R9000 outstanding balance.

I phoned CAPITAC head office to arrange payment as I used to pay +R1200 a month,the consultant told me no need for an arrangement as they consider the amount i've paid as as an UPFRONT PAYMENT for the next coming 18 months and no arrears will be added.

CAPITAC BANK kept their word eversince until the beginning of LOCKDOWN. I'm still unemployed till to date but I always me sure I have at least R1000 in my account every month for my policies.out of the blue CAPITAC decided to take all the funds in my account which was +R800 then sent me an SMS saying I owe a balance of +R400. I phoned head office and was told the is no history of arrangement on their system though I explained the was no arrangement made as I'm 18 months upfront with my payments as per CAPITAC BANK CONSULTANT,the consultant failed to assist and told me i should go to my branch knowing very well banks were closed and no transport.

Now CAPITAC BANK keeps sending SMS saying I'm in arrears, will be blacklisted etc...WHY they were quite since year 2018 and never took available funds before.

Because of CAPITAC BANK, I missed to pay my Funeral policy and credit..Life cover insurance and cellphone contact.I hope CAPITAC BANK will realise that most customers are getting fed up and be professional again and I NEED MY MONEY BAC****