DK
Danja K
1 reviews | Active since Feb 2017
12 Apr 2024, 18:08
Shocking rude service
While trying to get assistance from Capitec BUSINESS, the agent got very rude and frustrated when I asked her to let me speak (she kept interrupting me and giving me conflicting info) and simply hung up on me. I'd like to formally complain and have a business manager call me personally to explain this behaviour.
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Replies (2)
Capitec Bank's replyOfficial
12 Apr 2024, 18:09Good day Danja
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply12 Apr 2024, 18:09
Official
Good day Danja
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
18 Apr 2024, 18:07Hello Danja
In response your complaint, kindly refer to our telephone conversation held on 18 April 2024 / email correspondence sent to you on 18 April 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
Capitec Bank's reply18 Apr 2024, 18:07
Official
Hello Danja
In response your complaint, kindly refer to our telephone conversation held on 18 April 2024 / email correspondence sent to you on 18 April 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank