Shocking response by Capitec bank when dealing with ***** on an account

Let me start by saying that I was a victim of ***** a while back and I had no problem with other banks in getting the matter resolved and the money returned to me.

Imagine our surprise when my husband finds out that he has had funds *****ulently withdrawn off his account by Ahitshopper.com / Thingsmad.com and over and above this International Processing Fees that:- a) Capitec didn't flag as suspicious as my husband has never purchased from these companies and two IDENTICAL transactions would at another bank have been questioned b) Didn't contact my husband to enquire about the transactions so he wouldn't have been any the wiser.

Then to make matters WORSE he contacts the Call Centre and ultimately went into the Canal Walk branch who both advise that it would be dealt with by the ***** Division who advise that:- a) They would only be able to assist by closing his account and having him open another one (he can't do this as he has sim cards registered to the account) b) They would charge him R80 per transaction if he wished to proceed.

Having dealt with 3 OTHER banks which the ***** on my account took place without ANY issue like the above, it NEVER would've crossed our minds that this would be the service that Capitec Bank would present.

Suffice to say, we will taking the matter up with the Banking Omubudsman as we cannot see how the CLIENT should be penalised for *****ulent activities that took place without their knowledge or consent.

I hope that Capitec Bank Clients realise that they don't have a leg to stand on should they fall victim to this too.