Shocking ***** management

Beyond useless bank! I recently had a ***** experience and one transaction was supposedly for Makro R12 245.00. capitec are refusing to refund me and told me to resolve the matter with Makro ( it was supposedly online). I went to Makro who were very helpful but SHOCKED, that Capitec had sent me to do the forensics myself . They said this was the first time they had experienced this and say Capitec need to do what they sent me to do! Capitec do your job and refund me please