Shocking license service from Capitec Bank

My husband did his license renewal through Capitec Bank on the app, he paid for it on the 14 August 2025, to date we have not received anything. He does constant follow ups almost every second day and gets a new excuse every day. I find the service disgusting and if we should get stopped now with an unlicensed vehicle and receive a fine. I will take the matter up as far as it needs to go as Capitec will pay the fine and not us. No one every calls back like they say they would.