Shocking facts

Thank you Capitec online for ignoring my enquiry for 3 working days, you made it easy for me to close my accounts with this bank - you promised next working day communication. I supp**** my ID no. and detail to you on my previous Hellopeter report for your convenience. Also Capitec Carnival for not having meaningful answers after I spoke to 3 employees telephonically. After visiting the branch I found out that they opened a different savings account than the TFSA account I opened 4 months ago that earned only 2.25% interest instead of the 3.9% of the TFSA. Only an electronic agreement was signed, no paperwork received. The Capitec app account name showed TFSA, but under account detail you cannot see what account you opened!! So I had NO PROOF of what account I opened! So people if you have to use this *********** bank, please go into the deepest detail and get proof of what you agree with them. Their app is amateurish and DO NOT show all the necessary detail.