KS
Katja S
1 reviews | Active since Jan 2023
16 Jan 2023, 09:11
Shocking experience
I app**** for a private loan online on December 4th, 2022 (Reference Number 32CJ4LZ). To this date (6 weeks later) no one had the decency to contact me with an update or feedback. I have tried to get an update via your chat (4 times) without any success. On December 8th Thabita promised that a consultant would call me within 48 hours - never happened. Although I am not a customer of yours (and after this experience will definitely never be one) and even if the loan will be declined, I still deserve an answer.
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Replies (2)
Capitec Bank's replyOfficial
16 Jan 2023, 09:21Good day Katja
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply16 Jan 2023, 09:21
Official
Good day Katja
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
KS
Katja S's updateReviewer Update
20 Jan 2023, 10:59I received one email 3 days ago from Emmanuel asking for an alternative phone number and best time to reach me, which I answered immediately. No further communication or calls since then. I am completely over it.
It is very obvious that you don't care about me or my request or my complaint at all.
Please don't contact me. You can keep your money; I don't want a loan or anything else from a bank who treats potential customers like that.
This was the worst experience I have ever had with a bank.
It is very obvious that you don't care about me or my request or my complaint at all.
Please don't contact me. You can keep your money; I don't want a loan or anything else from a bank who treats potential customers like that.
This was the worst experience I have ever had with a bank.
KS
Katja S's update20 Jan 2023, 10:59
Reviewer Update
I received one email 3 days ago from Emmanuel asking for an alternative phone number and best time to reach me, which I answered immediately. No further communication or calls since then. I am completely over it.
It is very obvious that you don't care about me or my request or my complaint at all.
Please don't contact me. You can keep your money; I don't want a loan or anything else from a bank who treats potential customers like that.
This was the worst experience I have ever had with a bank.
It is very obvious that you don't care about me or my request or my complaint at all.
Please don't contact me. You can keep your money; I don't want a loan or anything else from a bank who treats potential customers like that.
This was the worst experience I have ever had with a bank.