shocking customer service at Capitec Bank Sterkspruit

I was at Capitec Bank Sterkspruit branch the one at the mall. I was disgusted by the attitude and lack of customer service from their consultant to the branch manager. I went there to withdrew the money, while at the que I saw 2 ladies battling with the ATM with no one to assist. A consultant could see us but said or did nothing. After a while we figured out that the ATM was actually faulty and then decided to go inside to make a withdrawal. Inside I was told that they don't have money so I should go else where. No apology nothing and the consultant showed no remorse. I asked for a branch manager who also could not help. When I asked why they could not come and assist the consultant said he was tired as he has been doing this alday. I asked the branch manager why can't she put a note that the ATM is not working and she said it's Capitec Bank's policy that they don't put a note that the ATM are not working. I then asked why they could not have someone coming out to tell clients again she said the person does not work everyday which comes to me as a shock that Capitec Bank has such upholling policies. The branch manager also stated that she also would not allow someone to go outside and help because their only concern is mainly on clients inside the branch. I find this disgusting and dissatisfied as a client and I need answers that could explain this nonsense