Shocking customer service/*****

Absolutely shocking customer service purchased electricity via the Capitec app which I had done many times but the token was not valid. Capitec said it's not there problem yet they appoint the vendor we don't get to choose who they use, I was told to contact the vendor which I have and they can do nothing about the problem, I have been in touch with the electricity department who put Mr in touch with the vendor the managers the prepaid for the local municipality who do not have the token on their system so both the local electricity department and the vendor that mangers the prepaid in my area are unable to assist as they have no record of the electricity token, capitec's vendor says there is nothing they can do I and I must deal with the local electricity department and again Capitec have done nothing and will do nothing. I have even gone to the point of reporting it to Capitec ***** division and nothing has been done. Capitec has basically allowed the vendor they appointed to carry out *****ulent transactions and not prepared to resolve the issue and refund me my money. Capitec has allowed ***** through their vendor via their app. I am sitting R400 down as Capitec refuse to take action and get the problem resolved that the vendor they appointed created.