Shocking customer service

I was ****med out of R2600, will purchasing shoes online. I ordered 4 pairs of shoes. The company asked a 50 % on ordering and balance on delivery. 3 days later my shoes arrived only two pairs **** knock offs. I reported the account to Capitec bank and was told that nothing can be done as its not *****, i received at least half my order. Numerous people complain about the same company. The send you the tracking number and a picture of your order the demand payment before the courier collects. I want this account to be investigated and closed our i will take my case to the Banking Ombudsman. I get told its a civil mater and not ********. I have all the proof that this is a *****ulant account but Capitec just dont care. I have been with Capitec for 9 years but today im closing my account. I want that companies account closed as they **** 1000 of people and us the account to commit *****.