Shocking customer care

I took a 3 month loan out from Capitec bank, do to unforeseen circumstances I required to renew the loan but still had an amount outstanding so I decided to pay the balance of the loan off and then visited the branch to do a fresh application only to be declined. My finances have not changed since my first application which was approved, I paid the loan in full and ahead of time yet now I am punished for doing so. It seems Capitec does not wish to look after loyal honest customers that pay but would rather they client not settle debt early and would rather not engage in future business with the good customers 😡😡😡😡. It seems it's time to change to a bank that wants to do return business with their clients after conducting themselves in a positive manner