Shocking

Today I placed an order for the 1st time on uber eats and the amount was deducted right away with no authorisation and the amount was R50 higher than what uber eats app was showing, i called the call center spoke to a lady who hung up on me, called again and spoke to a guy who was rather useless and asked for a manager and was on hold for 6 minutes. If this is the service capite offer then I'll cancel my account along with siblings and friends will be advised to do so I'd rather go back to Absa