1 reviews | Active since Aug 2017

12 Aug 2017, 08:20

Shocking

<p>After about 24 calls asking a senior person to call me, i am simply being ignored. All i want is cellphone banking on my Samsung Galaxy.</p>

0
Replies (3)
Capitec Bank
Capitec Bank's reply14 Aug 2017, 08:47
Official

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,

's update14 Aug 2017, 08:52
Reviewer Update

Five days??????? What a joke!!!!!!!

Capitec Bank
Capitec Bank's reply01 Sept 2017, 15:05
Official

Hi Mr Myburgh

As per our telephone discussion, thank you for providing us with an opportunity to investigate your matter. You confirmed being happy with our explanation provided in closure of your matter.

Kind regards

Donorique

Best regards,