shocking

<p>I am so disappointed and so heart broken about what capitec has done to me and my family. A friend of mine sent me R200 via my capitec account. I get the sms saying that the money has been deposited and that my available balance is R170. I eventually make my way to the ATM to draw the money only to find out that my available balance is now at R85. So I call the bank the following morning and I speak to a consultant who didn't seem very empathetic. I asked her why is it that of a R200 deposit I only receive a R80 - The girl on the phone(capitec representative) then takes me through the transactions on my account. Ignoring my previous request as to why they would charge me so much for a very small deposit. She then continues on saying that Capitec charged me R80 for making a R200 deposit. I could not even believe it. I was so disappointed, when I asked her why she kept on repeating the same thing "Capitec charges different amounts for different deposits" - I then continued saying "How do you charge R80(almost 50%) for a deposit" and she repeated the same thing again. I needed that money so desperately. And even though it may not seem like much to anyone, but when things get really tough R80 is a lot of money. I don't come from a rich family a d we struggle as well. I am so disappointed and so hurt that a bank could do this to me.</p>