Shocked

I made an ATM deposit yesterday and immediately after inserting the money, the machine got jammed and written'transaction cancelled please wait. I waited and asked for a consultant to help. They got me inside the bank and called their IT department and they confirmed a technical error but said they cannot see yet how much in stucked inside., And they said they are about to close so they cannot help me as the lady said , she has to go outside and open the ATM. So they asked for the account no I was sending the money to n and provided it. Today morning they called and told me they they could not process the transaction as they still have not seen how much is it, I must wait for two working days for investigation . So now I ask them to put the money in my account number after the investigation because the account I provided it's a clients and she won't wait for investigation, I have to resend her her money and if they insist to put it in her account, I have no guarantee that she would be honest to send it back to me. But nooo my plea fell over deaf ears because now their technical problem has automatically became my problem, and my loss maybe.