Shocked

I app**** for a loan with Capitec Bank Durban New Germany branch, assisted by a lady surname Matroos. She advised me to visit the branch today as she had to confirm employment with my new employer. To my surprise I travel all the way to the branch only to find out she had forgotten about my application with utter no remorse from her side.

I am furious!! Is this how Capitec treats its customers?? I have been inconvenienced, I am also disappointed that your systems does not prompt your employees in identifying this