Shocked

<p>I have been a victim of identity theft. Someone in the Western Cape made a **** ID with my details, bank statements and has my banking details. I have been with capitec forever and was very happy with them until now, they are making my life hell. I opened a case and it was sent to WC as this person used "me" to open Edgar's and Sportscene accounts and bought for the full limits. I have 2 consolidated loans with Capitec and my credit rating is above average. After so many phone calls and having to go back between my local branch and their head office they have made this experience even worse and are still doing so. I wanted to just get a new account nr still at Capitec because this person has the current one. First I was told they cannot move, freeze or even close the account without a case having been opened. Fine. I went and opened a case, when I took the case number to them as they requested, all of a sudden I had to wait for them to call me back. Two days and the weekend went by, came Monday I went back (having to take time off work AGAIN) and asked why they didn't call me back as they said they would, I was told there is nothing they can do I must go and open another account at another bank and they can just debit my loan amount. Fine. I opened an account at FNB as the statements from Edgar's show that the dt goes of on the 31St. I explained everything and that I have a good credit name and I do not want to be blacklisted for debt I did not make. Now FNB has let me know that Capitec is blocking the Debit orders new dates to go through FNB!! I was called yesterday repeatedly and had to explain my situation to several people while at work AGAIN. Capitec has absolutely NO empathy for my situation and I am extremely disaapointed. I was told yesterday that I have to now go and draw the money cash and pay it in at the local branch or I will be blacklisted!! Of you're considering going to Capitec you better hope and pray you're never a victim of a crime like Identity theft as these people are useless. I have cried my eyes out, begged for advise and help and FOR THEM TO JUST UNDERSTAND MY SITUATION BUT NOOOOOOO! </p>