Sheer arrogance and belittlement by the manager

I experienced a complete display of arrogance and belittlement by the manager of the Glenfair Boulevard branch on the 5th of March, 2019.

I went into the bank to ask if the CitiBank listed on their list of banks on the app is a South African one or the USA one. Given unclear answers, I persisted seeking further clarity. The guy whipped out his phone, started googling for CitiBank's telephone number and said "...clearly this guy's not gonna do it", implying I was lazy to use Google to find CitiBank's contact information.

This was not the information I was seeking. I made a deposit of R4200 to EasyEquities' account which I thought was the overseas one and had I known it was a South African one, I would have contacted CitiBank directly without going to Capitec because I am able to find this info on the internet.

As a Software Engineer, I find utterly disgusting and horrible that such people with shallow human s****s are the ones entrusted with providing services to us.

I enjoy being a client of Capitec and I do hope such occurrences are totally eliminated from all branches.