SHARING POOR INFORMATION TO THE CLIENT

On the 14/09/15 I went to Mall of the North ,Polokwane to raise query with my card, which I was advised that my account was temporarily suspended. I was advised to update my bank account, To update ,I should have my Id book, proof of residents ,and I notified them that am using my husband details which I was given a form were it saying I should bring proof of residents & id copy of the lease which I did ,when I get there I guy called Gary said we need original proof of residents which I was not told & even on the form does not say original, I was given booklet talk about FICA as document to be used to updated the details. I called to lay a complain which I have spoke to Edwina which she has promised me that the matter will be investigate which am still waiting the respond. I was not given case number. On the 19/09/2015 I went to Savannah Mall which I was given a bad attitude. The sale consultant that am hear to update my details which he said the id book it seems not mine. Meaning I was here to do *****. He said the manager will not signed as it showing the *****. I checked with him if he is forensic or Sales consultant, he say thus the policy. bad attitude. teller 7.