Shameful experience at capitec bank

What a shameful experience given by the Reginal manager and the assistant manager of capitec bank in eyethu Mall we went there to inquire why was my friends bank account frozen and they explained and ordered us to do affidavit which we did and they said they will email them to the forensic department that was on Tuesday but as we went to the bank today our papers were never submitted and none of the managers is even willing to assist how does one trust such a bank if we can't get assistance from the people who are in charge they are not even willing to give us the assistant manager surname but her name is Hilda it's really such a bad service that she is giving us