Shame on your capitec, am super disappointed

Am very disappointed with the service from capitec, on Wednesday I called requesting assistance to reverse an amount of R4500 that was deductedin my account by an international company.

They gave me the reference number and advised their SLA will be 24 to 48 hours and that Friday i must call for a follow up if my issue has not resolved.

Today when I called to my surprise am told SLA is 7 to 14 working days how damn is that. Two weeks is way too long by that time my money would have been used by these people.

I have never asked the bank for anything before this was my first request and you people are failing me what a disgrace.

If you are not able to reverse my money back then I need to find a bank that can.