Shame on you Capites such Appalling service

My partner was recently retrenched and has submitted his retrenchment documents at Salman Centre Parow. We first notified capitec of the retrenchment on the 3rd of September. Then on the 15 we took documents to the Gugulethu Branch and we were given a form to take to his Employment. We returned the documents at Sanlam center Capitec on the 22nd of September. Since then capitec has been collecting installment still from his UIF money. When we called we were told that there is no arrangement. When we go to the branch they said we must call. The service has been appalling and has placed my partner in further financial detriment. CAPITEC has no intergrity and exploites people that are in financial hardship. I am so dissapointed in Capitec. My partners name is Anele Greg Douglas. Call me on *** for his personal details.