SHAME ON YOU CAPITEC BANK

I had an arrears account after losing my job a couple of years ago. I could not make payments and was only now able to settle the full arrears amount. Being advised by the Bank that the arrears account was sold to another company. I was advised that if I proceed with the settlement, I should supply Capitec Knysna with the Paid-Up Letter and they will be happy to assist me further. I went back to them shortly after settling the account, and handed the Paid-Up letter. I was advised that Capitec Knysna would get in contact with me within a couple of days. This was 11 days ago. Today I went back, but I was advised that if a client defaults on their account, and when it is sold to a collection company, they (Capitec) will NEVER AGAIN provide any form of credit to the client. I wish I was told this before settling the account. I am LIVID. I will be moving my account, to a bank that actually cares. SHAME ON YOU CAPITEC.