LB
Louis B

1 reviews | Active since Mar 2021

30 Jun 2021, 11:52

Shame on Capitec

An old lady with dementia is in a registered caring facility (SAFV Martha Hofmeyer Polokwane) Her money is in Capitec, but because she is not capable of accessing it I (her son) have been trying to get Capitec to just release payments to the facility on a monthly basis. Capitec has decided that it is too much of a “RISK” to have their own clients’ money paid out to the institution that needs to care for her… Louis Basson (On behalf of my mother Capitec Client)

0
Replies (3)
Capitec Bank
Capitec Bank's reply30 Jun 2021, 12:03
Official
Good day Louis

Thank you for letting us know of your concern, and for your patience while we explore this matter.  We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
LB
Louis B's update30 Jun 2021, 12:22
Reviewer Update
Auto responder on hellopeter reviews... you must be getting a lot of complaints

LB
Louis B's update02 Jul 2021, 12:24
Reviewer Update
Still no contact.. How long is your business day?

Wish there was a lower score