Severely Disappointed

In Jan I received a text from Capitec telling me I had to update my details asap. I went to the East Rand Branch and they said I needed my ID. The next week I went there with my ID, and I got told I needed something like a mr price account, so I informed them I don't have one and I'm living with my parents. The next time I took a form that stated I was living with my father, his signature, date and ID nr. I also took the latest water and lights bill. (Note the post office has been out of date so we would receive Nov '14 accounts in Jan '15) I got turned away and said now I needed my father's ID. I asked if they could pull it from the records, but they declined. Yesterday, 22/02/15, I went to the Lakeside Branch thinking that it was only the East Rand Branch that had bad service. Got turned away at the door saying the water and lights bill is too old. (We have not yet received another bill in the post) I will go to Capitec for the last time. I understand they need the information, but wouldn't it have been easier if they told me in Jan the things I needed. I told my friends Capitec is the best, now I'm disappointed to say I'm banking with Capitec.