Several "unauthorized transactions" made from my "Capitec Savings Account"

Unauthorized banking activity as far as I am concerned is a serious problem and something needs to be addressed immediately. I have had unauthorized transaction made from my savings account.

I tried both the sms line and the email "***". Unfortunately, even after 24 hour period there has been no return, or even an auto response. The sms line, politely reached a certain point where a consultant needs to be connected to oneself, but never reaches an actual person. The message received reads as follows: "An agent will be available shortly. Remember: We will never ask you for your PIN or password".

My question is to Capitec - how do I have this submitted and resolved if abroad? I can't make a case with SAPS nor has any point of contact advised by there website proven to be successful.