Settlement on Personal Loan

This account was settled on the 10/11/2017 to the cent as per the settlement attached that was received by your company. I have requested a paid up letter and confirmation that the debit order request has been removed and to date I have not received feedback In the last 3 days I have received the following messages from your company. An additional amount of R34.95 and now you are harassing me for R0.03 According to the TCF you are in breach and I will lay a formal complaint with the ombudsman