JL
Jaimee-lee Lotter

1 reviews | Active since Mar 2015

15 Nov 2017, 08:57

Settlement on Personal Loan

This account was settled on the 10/11/2017 to the cent as per the settlement attached that was received by your company. I have requested a paid up letter and confirmation that the debit order request has been removed and to date I have not received feedback

In the last 3 days I have received the following messages from your company. An additional amount of R34.95 and now you are harassing me for R0.03

According to the TCF you are in breach and I will lay a formal complaint with the ombudsman

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Replies (3)
JL
Jaimee-lee Lotter's update20 Nov 2017, 15:04
Reviewer Update
When are you going you to respond??????????? Your client service is absolutely appalling!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
Capitec Bank
Capitec Bank's reply21 Nov 2017, 08:48
Official

I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply22 Nov 2017, 11:01
Official

In regards to our telephonic conversation, please be advised that your matter has been resolved