SETTLEMENT OF ACC & BAD ATTITUDE

I settlement my loan account on the 10/11/2015. A/C ***. My account still shows open on my profile. when enquired about this, I was told that my account will be updated by 30/11/2015. This did not happen. When I starting phoning today, I was send from pillar to post, spending money airtime to sort out account that was paid up. My ITC record still indicates that my loan account is active and this have affected me in getting a credit facility. The attitude of staff is unacceptable, they not help full at all. They tell me I must phone the different departments to sort out my query. Then I am told how important it is for Capitec to share my bad history on the loan account with ITC, so when will Capitec share the good information that I settle the account.