Settlement Balance

Good day<br> <br> My account was handed over to your collections attorney (Andre Vanderwalt - ***). I phoned them yesterday regarding the balance due on my loan. They couldn't give me the balance, only said they'd phone me back. And they never did phone back.<br> I want to know the balance due and if i can increase the debit amount. I want settle this loan this year.<br> Please follow up with your Attorney and let me know the way forward.<br> <br> kind regards