Settlement Amount From Capitec

How hard is it to get a settlement amount in writing from this bank?

I even stopped my last month's payment so someone could call me for the money. I should have realised that the DEBT COLLECTOR will only want his monthly instalment rather than the full amount owed to the bank because his sale/commission is based only on my outstanding instalment being paid.

Even mailed the customer care, to be told that sending out a settlement letter to my email which they've been using to market to me for multiple years is not good enough. Wonder what a ********* would do with my settlement letter.....hmmm, settle the account!

Crazy that in 2018, the only way to get a settlement amount for a loan is to complain!

So please can you reply with your standard response and hopefully in 5 working days I can get an amount that I need to pay so I can forget about Capitec!

PS. I am not going into the bank.