SETTLEMENT

I just got off the phone with settlement department at 15 September 2025, around 14:32pm and was speaking to a person called Gcobisa. I wanted to find out my settlement and explained to her I was at the branch already and they can not provide the details of the account as it was an online application. After few verifications such as last 3 digits of account she then asks me to verify my savings card account of which I never had and was never part of the process to open an account and then she tells me she can not provide further information. She was *********** and unproffessional as she refused to give me her surname as well and she also did not want to have a supervisor to call and further assist and she instead wants me to go back to the bank, waste petrol for the same query!