NH
Ndzali H

1 reviews | Active since Apr 2020

04 Apr 2020, 05:26

set off

early this morning i wake up with a message from capitec saying that 1 of my account was in a negative balance so they took R1 from my account that had money and transfred to the one that has no money it is ******** you have no rights to that? i open my app to check if that R1 that they took to the negative account was there no theres nothing...i want my R1 back people may see it as its just 1rand but it turn to 1000 or even more im so angry at this point off time i dont feel my money is safe with you guys we are all in a crisis with lockdown and not work but the little i put its been taken without my concern all i hear recently is capitec capitec .and it doesnt end there on wednesday i depoisted R740 to my savings account i gt a message saying 737 remaining fine i understand my account was on 0.00 after 15 mins or so i check my app remaining balance is 711 wow so capitec keeps eating my money im tired with capitec im tired with capitec

0
Replies (2)
Capitec Bank
Capitec Bank's reply06 Apr 2020, 08:58
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply06 Apr 2020, 09:51
Official
Good day

As discussed telephonically, I have advised accordingly.

Kind regards
Complaint Management
Capitec Bank