SET OFF APP**** BY CAPITEC ON AN ELDERLYS ACCOUNT

My mother is still waiting for her money, the 45 days waiting period has passed and capitec still hasn't returned the money they took from my mother's account, she's on her sick bed, wants to do her Christmas shopping but she's stuck because of capitec, I will never trust them with the elders money again, we'd rather go to another bank, I'm ****ed with capitec because they called my mother a few weeks ago saying the R11 800 will be paid on the 11th but still nothing, I'm definitely also leaving that bank.... It's enough now