SERVICES OFFLINE ALMOST EVERY END OF MONTH

Good day.

I am a client at Capitec bank. Please note this scenario is not the first time it has happend. Today on the 25th of April 2019, I tried paying with my card. But the machine displayed that there was not enough money in my account, altough there was more than enough money in my account.

It seems like every month at the end of the month Capitec has this problem and it is really a big frustration. I viewed my balance and then 5 minutes later it told me service unavailable. How many people use the capitec app to do payments? Capitec must MAKE SURE that something like this never happends.

I am sure that if I ask someone who is not at capitec they WIL NOT have that problem.

I really hope this matter can be resolved as quickly as possible.

Thank you. Mr. Elriek Swanepoel