mS
melody S

1 reviews | Active since Jun 2011

02 Sept 2015, 14:31

service with a smile!

i happened upon capitec yesterday as i had to get another ****le, it is unfortunate that if i need to factory reset my phone i need to come into the branch to reinstall the app so the ****le is all i can work with for now, but i digress, i walked in at 15 minutes before closing time and was assisted by Shirley, she was extremely efficient and nothing short of pleasant considering the time of day and being close to closing time, she helped set me up and explained that it would not affect my online purchasing with my card, she also took me through the process with more detail than i have previously had. i want to thank Shirley for her efforts and give her the compliment she deserves, if all banking staff was as friendly as her banking would not be such a hassle. :) thank you Shirley!

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Sept 2015, 08:36
Official
Hello melodys,

Thank you for your feedback! Capitec Bank has established a reputation for delivering excellent service. I am pleased to hear of your delightful experience.

I will pass on your kind words to Shirley and we trust that your future association with Capitec Bank will be long and pleasant.

Complaint Management
Capitec Bank