Service very bad

I went to Capitec bank Hazeldean to apply for a credit card. They asked me for certain documents and my 6 month bank statements. They loaded up the documents in the branch. Then a consultant from Capitec contact me and said they did not received my documents can I please forward again the documents. I did so. I forward the documents already 4 times I already received about 20 different calls from consultants ask me a few questions and then they will come back to me. Today the 18 July 2023 two consultants already contact me. The first consultant said he will come back and try to find my documents. The second consultant that contact me said that they looking for my documents. Then she told me that they going to cancel the application. I try to explain myself to her then she said I must stop being rude to her. I was never so frustrated with a bank. This is going on since the 3rd of July 2023.

Kind regards