service training is highly needed at Capitec Banks

I have been to 5 branches around johannesburg trying to open an account for my younger sister. I need to complete a form to declare that she stays with me.month end of February I was told they are closed even though I got there at 5 minutes before their closing time.lady told me she was instructed by manager not to take more people which wasn't true because the branch manager was not even at the branch.she sent me to the other branch at southgate .i was told the proof of residence i have is invalid since it was a notification to collect a registeted letter from post office even though it was sent to me at home but that wasnt good enough prove i leave there.went to cosmo city branch,my battery went flat and the proof of residence this time was in my emails and no one could help me.the worse was Melisa at Northgate who didn't even bother to come explain why o me when one of her employees asked her if I can send that proof of residence to her emails. didn't the make sense to me if it was all about cost saving special since they were going to make copies of documents anyway which is same as printing out that documents from emails.i get to Belair today and branch manager was worse too