Service that exceeded all my expectations

I had to go to Capitec in Swellendam on 12 August 2024 to stop a *****ulent debit order on my bank account.

I was assisted by Ms. Winnie Claassen and she addressed me in Afrikaans, which I always appreciate. She listened attentively to my problem, asked all the relevant questions to ensure her understating of what transpired and that she had all the information, and took the time to read through the documentation that I provided.

She showed empathy with my situation. She immediately took control and logged onto my bank account to stop the debit order and suspend the debicheck which I did not approve. She then logged on again to check and ensure that it was done and put my mind at ease that it no longer showed on my bank account.

What a delightful experience!

Winnie was friendly and extremely professional.

Please convey my heartfelt thanks and appreciation to Ms. Claassen for the excellent service!