Service Sucks

My bank card recently got ****** at the ATM. The guy appeared out of nowhere and I didn't even realize he was standing behind me watching. He saw my pin number and I thought my card got swallowed by the ATM as he approached me and I he got my card from the ATM. I only realized he got my card after he drew out my money and the sms went off on my phone. I called Capitec immediately to block my card and advised if I can be put through to a department that can help, but the agent said there's nothing they can do as the money is gone. I had to be back at work and went to the branch the following morning and reported it. The bank opened up an investigation and I submitted whatever documents was needed.

This is how brain dead Capitec Bank is: They get back to me after a week, no calls they just sent a sms saying: "We received your claim and unfortunately, no funds have been recovered as they were all utilized by the time matter was reported." I would never have reported this if the funds was not drawn out and of course the money cannot be recovered because it was drawn out of the ATM. This is the dumbest feedback I got from the ***** depart as well as from the complaints department. What a way to say we don't want to refund you the money you lost. I had a college at work who is with Standard Bank and the very same thing happened to him, Standard Bank did the investigation and refunded all his money. Now you know which bank I will be going to, I mean you can see the level and quality of customer service with Capitec compared to all other Banks, The lady at the bank looked at the message I received from the ***** department and started laughing, she couldn't believe the feedback I got. She was the one that said I should lay a complaint and advised how ridiculous the feedback is. I will be closing all my accounts I have with Capitec.