Service rendered not satisfactory in my loan application declined and or response due to letter from my Company Insurance

Hello to the team Hellopeter .

Hope you find this review well.

I am Howard Mandlenkosi Gouws. I live in Mosselbay in the garden route area in Western Cape Province.

Firstly I am permanently medically boarded from work and I am getting paid by company insurance as I won't mention names of my previous employer and the insurance company who is paying me a portion of my salary till to date and to the age of 65 years meaning my pension.

Today I went to Capitec Bank with the Hope my loan application will be successful. I did the application in the Capitec Bank branch in Mosselbay Mall and I did qualify for more than the amount I requested for right in their system.

But my application was not successful because of the two letters or one. The one letter is stating my permanently boarded from work and I am getting paid by company insurance a portion of my salary till age 65 and or so. The other letter from the Company Insurance that pays out my portion of my salary is stating the date of my starting permanently medically boarding and the end date of my permanent medical boarding.

With the written information to whom the letter is concerned, I the insurance have the right to re-evaluate my review yearly for my continue disability income. Meaning I have to undergo yearly medical checkups with my treating doctor and for following up with other specialists should something arise or any operation to occur in future or about what's my current status with my health. Like any other employee from any employer its the same system or treatment I am getting, but I need to co operation and follow the rules as stated otherwise I won't get paid if I didn't comply. And the report must be sent back to the insurance for the continuation of my disability payment or monthly payment by the company insurance. That's what the letter is stating according to my understanding and interpreting the message on the letter, but one won't know and understand the written wording as it correctly written that way. That's what that means and it also state's that should whom the letter is intended for not understanding and or is the a question regarding the statement or anything in the letter He/She can call the Disability Specialist of the Insurance with the number and email stated or visible on the letter.

I am not taking anything bad about the Capitec Bank and or other but I was handled very well I must say and I appreciate that with their dedicated proffesional stuff or team at the Capitec bank branch. Having said that I am not satisfied with their justification without taking advantage of calling or even writing to the insurance an email requesting a clarity of the letter and seeking a validation of the letter and its content thereof. I am not happy and satisfied by how the person senior to the person who was helping me responds or decline my application over the small written lines not understanding the content of it's intend. I am not happy because same letters other financial institutions has accepted not once but many times and i was approved of other products like: Credit Cards, Loan,and other products with different financial institutions. But I find it funny to be declined by the Capitec Bank over the letter from my previous employer stating my situation and the letter from insurance stating my pay and starting date from my permanent medical boarding and the end date of age 65 to 2041 yet deemed not qualifying. As a disabled person getting paid by company insurance till the age stated on the letter I feel like I have been victimized and undermined by the bank responds on declining my loan application due to not understanding what's written on the letter or interpretation of the letter whilst they could have email the insurance and email them for validation of my medical boarding as its stated in the formal letter of disability continuation payment by insurance.

I am kindly asking the the office of the CEO of Capitec Bank to help me get my loan application successfully done and be cautious to other people's disability and their income status.

I hope the office of the CEO of Capitec Bank will resolve this issue without any hassles and or other as its clear to everyone reading the letters what's written there can't be reversed to suite someone's idea of understanding without any invalidating and investigations of this matter to suite both parties in good faith. I trust that this matter will be resolved smoothly and fairly. I am a member of Capitec Bank and I take no funny side about the bank but I am not satisfied with their negative response without checking their facts straight regarding their rules and regulations and standards. I can always go to another's financial institutions but I choose Capitec for this loan application.

Please office of the CEO of Capitec Bank be on my mercy and do the right thing about the disabled people and their needs or wants from the bank and taking cognisense of being in their help too as their liives matter. Please do the right thing i urge you in humbling myself for your help to the office of the CEO of Capitec Bank.

I hope you find this in order and hoping to hearing from you soonest.

Kind Regards. Howard Mandlenkosi Gouws Cell: *** Email:***