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<p>Capitec Ladysmith has a problem</p> <p>I had an account at this bank but it lapsed as i did not use it , I went to the branch toopen a new account and was told the machine could not pick up my info on the ID book , ieft and opend an acc at FNB. last week i tried to help my nephew open an account as the place he was applyng at needed his banking details . we were told by the lady in front we could not do that as he needed a letter of empoyment, i demanded to see the manager and he explained that I had to bring my ID and fill in a form to state he stayed with us . This I did. We went there today and after waiting 40 min the gentelman on the floor informed us we will be attended to soon , when we were attended to was abrupt as I had not completed the form and I explained I had Parkinsons and will sign it can she help compleeet it. She said that she had to take documents to the manager , on return she said the manager inform her she cannot open the acc as his id plastic was partially lose . I asked to see the manager and she said the manager was in a conferance . what the is going on is it because of us being white or just bad service</p>