Service not up to Standards

<p>I received a payment notification early this morning. An unauthorised payment went off through capitec bank without my approval. Later today I went to Capitec bank to reverse the payment. I also bank at FNB and with them I can reverse any transaction within a 24hour notice period. </p> <p> </p> <p>The Lady at the branch tried to log a call. But it wasn't helpful at all. She asked me for email communication between myself and the withdrawal party. I gave it to her to verify. </p> <p> </p> <p>So all she said was ok I'll have to send them an email again and wait for correspondence then I can return to the bank again.</p> <p> </p> <p>Who does that? I have no problems whatsoever reversing a transaction with FNB but with capitec they make it impossible. Why do I bank with you guys if my money isn't going to be safe?</p> <p> </p> <p> </p>