Service non existent

I've been trying to get ahold of capitec for so long via email, Facebook, whatsapp and call centre but nothing. I finally got a response from a consultant which was automated and since my reply to him or her haven't heard nothing. I'm very disgusted by the service capitec has rendered me. I'm trying to get a reversal done for a deposit I've made on the 1st of July but it looks like everyone working at capitec are just there for the pay and not to do any work. It's come to the point where I do not have airtime to make any calls yet alone travel to a branch just to look in miserable consultants faces.