Service non existent!!!

I urgently need my latest 3 months bank statements. I got a new phone so the app on the new phone is not activated as yet. I went onto.the website but cant find a option to download the statements. I then emailed address on system, ********** to ask for assistance. I did not receive any feedback. I again sent an email yesterday morning, still no feedback. I then logged query on the website, again, no feedback. This is really ridiculous!!!! I am unable to go to the branch to activate my app, otherwise I would not have asked for help. Even if I could just get a reply to say that my request was received and I can expect assistance within 24hrs of whatever, but nothing at all after 4 days!!!!! This is not customer service!!!! How do you help your clients that does not make use of the app!!